DevriX is hiring an Account Manager with EST availability to spearhead a portfolio of strategic accounts and work together with in-house delivery teams at our HQ in Sofia, Bulgaria. After 15+ years of delivering innovative GTM solutions and revenue enablement digital services with a US-centric portfolio, we look for a talented and accountable individual comfortable operating alongside other squads available in the evening hours (current shifts ending at 10pm or midnight).
Role Overview
You will oversee contracts with accounts ranging from $10M growing brands to Fortune 500 companies, unpack business problems and propose data-driven, actionable initiatives, define priorities, get buy-in, and coordinate internal execution.
The position requires extreme ownership, balancing high-level strategy for recurring clients while keeping the pulse on existing and upcoming opportunities in the digital realm for B2B accounts – effective tools and systems in use for GTM motions, latest advancements in paid media, SEO, and AI augmentation, and ROI-driven initiatives delivering impactful results and growing client accounts in the process.
Key Goals
- Serve as the primary point of contact for 8-12 strategic accounts, overseeing all client communication, relationship health, and strategic alignment.
- Lead discovery sessions, roadmap planning, QBRs and strategic workshops for enterprise clients through a deeper understanding of economic forces and GTM motions, available market research tools, and our bespoke tooling developed internally.
- Monitor account KPIs, project progress, and delivery hours consumed, providing transparent reporting to clients and internally.
- Translate high-level client objectives into project scopes, SOP breakdowns, and structured deliverables for the project team.
- Ensure contract renewals, hit account profitability targets, and support upsell/cross-sell opportunities within existing accounts.
- Identify delivery risks, scope creep, or satisfaction gaps early and implement mitigation plans to maintain account health.
- Build trusted-advisor relationships with client executives (Directors, VPs, CMOs) to facilitate strategic reviews and executive-level updates.
- Work closely with internal teams (development, project management, operations) to ensure clarity, alignment, and stellar execution.
- Package insights, findings, and client strategy into frameworks, dashboards, and narrative decks to drive clarity and action.
- Contribute to building scalable account management processes, playbooks, and repeatable frameworks for martech project delivery;
Role Requirements
- 5+ years in account or project management, consulting, enterprise client services in an agency, enterprise SaaS, or fast-paced product startup.
- Service-based or fast-velocity startup experience required (this isn’t a SaaS CX role overseeing 100+ accounts with a fixed portfolio of products).
- Working hours overlapping EST as closely as possible – 1pm – 10pm local time through 3pm – midnight local time, with relocation possible after 7pm.
- 5-day on-site office availability (our full team is in-house and daily meetings and syncs are the norm.)
- Strong understanding of digital technology, web applications, large data systems, CRMs, and other web solutions our teams deliver to our clients (former experience in an agency role or progression from an engineering role is a plus).
- Proven experience managing successful international accounts, including strategic planning, delivery oversight, and commercial expansion.
- Strong business acumen through practical know-how and former experience in delivery (marketing, product management, consulting), being able to translate business obstacles into delivery plans.
- Fluent and captivating communication in both English & Bulgarian: hold the room in executive-level conversations, discovery calls, and cross-department discussions.
- Experience guiding stakeholders through decision-making in ambiguous/evolving situations (recessions, layoffs, M&A processes).
- ROI-driven mindset – strong focus on high-impact initiatives for retention and expansion, supporting both account goals and company-wide revenue objectives;
What’s in It for You
- Spearhead delivery and roadmap development for a portfolio of enterprise and high-growth B2B clients (some with us for 8+ years and counting).
- Influence the future of mid-market evolution, martech solutions, internal products, and GTM initiatives at DevriX.
- Operate in a fast-paced, autonomous environment closely tied to growing global mid-market and private equity-owned companies.
- Scale in a disruptive, AI-heavy, innovative environment, building the forefront of data-driven technology and growth for $30M – $500M partners.
- Collaborate with a high-performance team across engineering, delivery, and growth.
- Access partnerships with Google, Amazon, HubSpot, and other ecosystem leaders.
- Software and course subscriptions, business books, tools, and certifications as needed.
- Private health insurance.
- 50% subsidized Multisport card.
- Access to our internal knowledge base and community-building initiatives.
- A dog-friendly, hookah-friendly office with fresh fruit and snacks (in Krastova vada, Sofia);
If you’re well-versed in managing multiple global accounts and supporting global GTM motions in a fast-paced digital transformation, we’re ready to talk. ⤵️
All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted. “Easy Apply” blanket ATM submissions will be discarded automatically.