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100+ Small Business Marketing Statistics and Trends in 2020

Small business will never be the same after COVID-19. However, launching an online service platform or an online store, adapting and shifting from offline as much as possible could be a way out of the difficult situation.

Here are 100+ digital marketing statistics shared by industry-leading firms, marketers, research groups, and blogs, related to small and medium online businesses. In collecting this data, we tried our best to curate and validate the most recent information for starting a business and SME marketing planning for 2020.

The following statistics focus on the trends both in B2B and B2C industries. These stats will help you understand the effectiveness of the pillars on which online marketing stands. With this data in mind, you can allocate your budget for different marketing channels and grow your business online.

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General Statistics

General Statistics

  • 99.9% of the U.S employers are small business owners.
    Source: U.S. Small Business Administration
  • 92% of small business owners think that having a website is the most effective digital marketing strategy.
    Source: Clutch
  • 79% of entrepreneurs with a business website expect to grow at least 25% in the next three to five years, compared to 64% of those without a site.
    Source: GoDaddy
  • Only 64% of small businesses have their own website.
    Source: Clutch
  • 50% of small businesses survive five years or more.
    Source: Fundera
  • 47% of small businesses spend less than $10,000 on digital marketing.
    Source: Clutch
  • 47% of small business owners handle marketing efforts on their own.
    Source: Leadpages
  • 35% feel that their operation is simply too small to warrant a website.
    Source: GoDaddy
  • In 2019, worldwide digital ad spending was expected to rise by 17.6% to $333.25 billion.
    Source: eMarketer
  • By 2019, mobile advertising was expected to represent 72% of all U.S. digital ad spending.
    Source: Blue Corona
  • Digital was expected to account for roughly half of the global ad market.
    Source: eMarketer
  • Google is responsible for 96% of all smartphone search traffic.
    Source: BuildThis
  • Several countries have users that experience greater than 125 Mbps, paving the path for the future demands of video.
    Source: Cisco
  • Connected home applications, such as home automation, home security and video surveillance, connected white goods, and tracking applications, will represent 48% of total Machine-to-machine connections.
    Source: Cisco

Mobile Marketing

Mobile Marketing

  • In 2019, there were more than 5.11 billion people around the world using a mobile phone – a year-on-year increase of 2.7% – with smartphones accounting for more than two-thirds of all devices in use today.
    Source: We Are Social
  • The number of smartphone users worldwide is expected to rise up to 3.8 billion.
    Source: Statista
  • Over 230 million consumers in the U.S. own smartphones, around 100 million U.S. consumers own tablets.
    Source: OuterBox
  • By 2019, 94% small business websites were mobile friendly.
    Source: Clutch
  • Up to 70% of web traffic happens on a mobile device.
    Source: CIO Dive
  • 71% of marketers believe mobile marketing is core to their business.
    Source: Blue Corona
  • 57% of all U.S. search traffic in 2017 came from smartphones and tablets.
    Source: BrightEdge
  • By 2019, mobile advertising was expected to represent 72% of all US digital ad spending.
    Source: Marketing Land
  • Mobile advertising was projected to reach $46 billion by 2019.
    Source: socPub
  • 76% of people who search for something nearby on their smartphone visit a related business within a day, and 28% of those searches result in a purchase.
    Source: Think with Google
  • 77% of smartphone shoppers are more likely to purchase from companies whose mobile sites or apps allow them to make purchases quickly.
    Source: Think with Google
  • 20% planned to make their website more mobile-friendly in 2019.
    Source: Top Digital Agency
  • Smartphones running the Android operating system hold an 87% share of the global market.
    Source: Statista
  • The mobile operating system developed by Apple (iOS) has a 13% share of the market.
    Source: Statista
  • 89% of people on smartphones are using apps, while only 11% are using standard websites.
    Source: Blue Corona

Online Shopping and E-Commerce

Online Shopping and E-Commerce

  • The average shopping cart abandonment rate is 69.57%.
    Source: Baymard Institute
  • StableWP reported that by optimizing the checkout process of a customer, the number of people who proceeded to complete the purchase rose by 5.3% which resulted in a 28% growth and an extra $270K in sales.
  • 80% of smartphone users use mobile phones for shopping research. And 80% of those shoppers do their mobile research in store.
    Source: The Mobile Playbook
  • 56% of participants report visiting a brick-and-mortar store after receiving a deal or offer on their mobile device when they were near the store.
    Source: Opportunity Health Center
  • In 2017, consumers opted to purchase or reserve items, track the status, receive updates and facilitate pick-up all from their smartphone.
    Source: Mobile Payments Today
  • 48% of the newcomers on the Internet want their sites to sell goods online.
    Source: GoDaddy
  • 58% of website visits are done using a mobile device, compared to a desktop computer.
    Source: Perficient Digital
  • 70-80% of people research a small business before visiting or making a purchase from them.
    Source: Blue Corona
  • 70% of consumers consult reviews and rating before purchasing.
    Source: StableWP
  • 71% of the buyers said it is very important to understand product limitations before buying, but only 42% of the vendor respondents expressed this view.
    Source: Business2Community
  • 58% of the revenue going to the mobile retailers come from mobile websites. So, your website needs to be compatible with mobile.
    Source: Business Insider

User Experience

  • Ideally, your website page load time should not exceed 3 seconds — on mobile or desktop.
    Source: Neil Patel
  • 88% of online consumers are less likely to return to a site after a bad experience.
    Source: Micro Computer resource
  • 80% of smartphone users are more likely to purchase from companies with mobile sites or apps that help them easily answer their questions.
    Source: Source:The Radicati Group
  • 46% of people say they would not purchase from a brand again if they had an interruptive mobile experience.
    Source: Think with Google
  • Added to that, research has shown that 40% of people will abandon your website if it takes more than 3 seconds to load.
    Source: BuildThis
  • 40% of the businesses said they’re yet to optimize their sites for mobile devices.
    Source: eMarketer
  • If your site doesn’t load in four seconds or less, 25% of those who navigated to your site will have left.
    Source: Neil Patel
  • 20% drop in conversions experienced for every second of delay in mobile page load time.
    Source: Akamai

Search Engine Marketing

Search Engine Marketing

  • 47% of small businesses spend $10,000 or less on digital marketing each year.
    Source: Clutch
  • Google drives around 70% of mobile search traffic, followed by Baidu and Bing at around 10%.
    Source: Net MarketShare
  • Google now processes over 40,000 search queries every second (on average). That means it processes over 3.5 billion searches per day which accumulate to 1.2 trillion searches per year worldwide.
    Source: Internet Live Source
  • Businesses using Google AdWords earn about $3 for every $1.60 they spend for every $1.60 they spend.
    Source: PowerTraffick
  • The #1 result in Google’s organic search results has an average click-through rate of 31.7%.
    Source: Backlinko
  • 31% of small business use social media instead of having a website.
    Source: Source:Top Digital Agency
  • Only 0.78% of Google searches got a click on something from the second page.
    Source: Backlinko
  • 76% of people who search for something nearby on their smartphone visit a related business within a day, and 28% of those searches result in a purchase.
    Source: Think with google
  • Titles with questions had a 14.1% higher click through rate compared to titles without a question.
    Source: Backlinko

Social Media Marketing

Social Media Marketing

Email Marketing

Email Marketing

  • Around the world, 4.3 billion people have email. This is approximately half of the world’s population.
    Source: The Radicati group
  • Gmail had about 1.5 billion monthly active users in 2019.
    Source: CNBC
  • By late 2017, Outlook.com had over 400 million users.
    Source: Lifewire
  • Email’s ROI is 122%. It’s four times higher than social media, paid search, and direct mail.
    Source: MediaPost
  • Customers receiving cart abandonment emails are 2.4x likely to convert than those who receive only one follow up email.
    Source: MediaPost
  • B2B companies that sent 16 – 30 email campaigns per month had a median click rate of 6.0%. 5.6% for B2C.
    Source: HubSpot
  • Persona-driven content generated by inbound increases the volume of Sales Qualified Leads (SQLs) by 45%.
    Source: 93x agency
  • The average office worker gets 126 emails per day and spends as much as 6.3 hours each day checking his personal and business messages.
    Source: The Radicati Group
  • Daily email traffic has increased by 5% each year from 2015 to 2019.
    Source: The Radicati Group
  • It’s predicted that 246.5 billion emails will be sent each day in 2019, it includes 128.8 billion business-related emails, and 117.7 billion consumer-related emails.
    Source: The Radicati Group

Related Article: Capture Email Leads Add an opt-in form to your WordPress site

Blogging and Content Marketing

Blogging and Content Marketing

  • 76% of marketers use inbound marketing approach as their primary strategy.
    Source: HubSpot
  • 10% blog posts are compounding, meaning organic search increases their traffic over time up to 40%.
    Source: HubSpot
  • 49% of podcast listeners do so while at home.
    Source: Edison Research
  • 53% of the businesses are convinced that content marketing delivers ROI that they can measure.
    Source: Smart Insights
  • Marketers who prioritize blogging efforts are 13x more likely to see positive ROI.
    Source: HubSpot
  • 66% of B2B marketers reported using a formal marketing plan, rather than a sporadic and reactive approach to the marketplace.
    Source: Sagefrog Marketing Group
  • 47% of businesses emphasize marketing as their top growth strategy.
    Source: U.S> Small Business Administration
  • Video accounted for 57.7% of downstream internet traffic volume.
    Source: Statista
  • 67% of marketers find Facebook to be the most important social media channel for their business.
    Source: Lyfe Marketing
  • 60% of those marketers said video tends to drive more engagement.
    Source: Databox
  • Companies allocate 32% of their total marketing budgets toward content.
    Source: Content marketing Institute
  • Among B2B marketers, 88% use content marketing as part of their marketing strategy, but only 32% of them actually have a documented content marketing strategy.
    Source: Content Marketing Institute
  • Around 80% of marketers agreed that interactive content was more effective at capturing attention, converting site visitors and ensuring brand message retention.
    Source: Content Marketing Institute
  • 64% of business users expect printing to still be important by 2025, compared to 78% today.
    Source: Quocirca

Lead Generation

Lead Generation

  • Content marketing generates three times as many prospects as outbound marketing, but costs 62% less.
    Source: Demand Metric
  • Improving brand awareness (42%) and increasing sales revenue (41%) are among the most critical challenges that marketers faced in 2019.
    Source: Ascend2
  • In the same survey, improving brand awareness is a primary objective for a content marketing engagement strategy to achieve for 55% of marketing influencers.
    Source: Ascend2
  • The inability to generate enough qualified leads was an impactful barrier to 37.8% of sales leaders to achieving success in 2019.
    Source: CSO Insights
  • 40% of marketing influencers consider their strategy to be very successful, or best-in-class compared to competitors.
    Source: Ascend2
  • 25% of the marketers have no idea about their conversion rates.
    Source: B2B Technology Marketing Community(Facebook Page)
  • Expertise in lead nurturing results in a 50% increase in sales-ready leads, along with a 33% decrease in its cost.
    Source: Weidert
  • 63% of consumers requesting info on your company today will not purchase for at least 3 months 79% of marketing leads never convert into sales. Lack of nurture is the main cause for this.
    Source: Marketing Donut
  • Only 56% of B2B companies check valid leads before passing them to the sales department.
    Source: MarketingSherpa
  • Only 4% of website visitors are ready to buy.
    Source: Marketo

Conclusion

Small business marketing is very much needed but yet to reach its prime. That’s because most of the small business owners still need to know:

  • How online marketing works
  • How to use the web effectively
  • How to utilize social channels to their maximum

These 100+ Small Business Marketing Stats are convincing enough to realize how important online marketing is for any business. And, the only way you can grab an online audience is, by creating a dynamic strategy that focuses on each and every aspect we’ve mentioned above.

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