customer satisfaction Archives

According to Forrester Research, Just 37% of brands got great customer experience. On the other hand, 64% of brands got a rating of “alright,” “poor,” or even “extremely poor” from their customers. So be prepared!

How Can “Context” Create Disruption And Create New Standards in “Customer Satisfaction”

“Context” – when it comes to web development, can be a DANGEROUS word. Why? Because it can mean a ton of things, from user environment to design breakpoints and circumstances. As web developers, we can never figure whom our next guests will be or how they will get to our site. In any case, we […]