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Top Questions

Below you’ll find answers to the most common questions you may have on our services, working process, and more.

What is a WordPress retainer model?

Building a reliable and scalable web platform is not a one-off project. A retainer model is a form of long-term WordPress partnership which allows you to allocate monthly activities related to WordPress consultancy and troubleshooting, web development, scalability, performance optimization, security, marketing and business consulting, and more.

Delegate your entire technical stack and get access to a diverse team of niche DevOps, UX, AdOps, Marketing, Creative and Project Management experts on a monthly basis depending on what you need.

When do I need a WordPress retainer plan?

We profile in establishing long-term WordPress partnerships and scaling businesses ”the agile way” with ROI in mind. Our team of WordPress Core contributors, plugin and theme developers will take care of every technical aspect of your WordPress platform, establish roadmaps and manage everything in-house.

What is included in WordPress retainers?

With a WordPress retainer plan you hire an entire team dedicated to your business success. The WordPress Retainer combines back-end and front-end development with creative and marketing strategy. It allows you to delegate your technical needs completely and focus on business growth.

Is the WordPress retainer model suitable for my business?

Our WordPress retainers are designed for businesses that want to offload their technical stack to a proven team of WordPress contributors. Our team of WordPress engineers will ensure that your platform follows the best code standards, and we will keep introducing new features and optimizing the platform for speed, security, and usability.

Dedicated to long-term results, our WordPress development agency provides technical partnerships for large and multisite platforms, viral publishers, SaaS, SMEs, and fast-growing startups.

How much do you charge for development services?

We have a transparent pricing policy and our services are priced between $140 and $220 per hour, depending on complexity, volume and urgency of the project. Our standard projects cost is between $10,000 and $50,000, and our large SaaS, Multisite or heavy membership platforms are usually in the $50,000 – $300,000 range, with retainer WordPress development plans signed for ongoing development, maintenance and feature updates.

DevriX Ltd. offers project and business development based on hourly rates. Our team’s rate is to be determined depending on the volume of work, complexity, and urgency, and is different for retainer plans, maintenance plans and one-off work. Consulting on a specific subject or providing a specific technical advice would be charged additionally, based on our consulting rates.

Where can I find more information about the available retainer packages?

Our standard WordPress retainer packages start from 50 hours/month and vary depending on the specific needs of your business. The most suitable plan for your business is based on the estimated amount of time required to cover all project requirements.

We will provide a custom quote based on your business specifics – scope of work, timeline and project needs. Drop us a line, we will be happy to chat.

What will happen with my project after it’s completed?

We don’t believe in 100% completed web projects. We offer technical WordPress retainers or WordPress maintenance plans to each and every one of our customers. Web solutions require attention, updates, and ongoing changes, as well as feature development in order to stay up to date and deliver value to their users.

We are generally not interested in building one-off solutions. Our WordPress engineers will work closely with you in order to identify areas that could be improved, features that would increase your brand awareness and extend the functionality of your technical platform. Delivering value takes time, and we will identify the needs of your customers by monitoring your analytics and suggesting improvements that would increase your conversion rates or improve your workflow accordingly.

What happens in case of additional feature requests?

One of the most valuable benefits of the retainer plans is the flexibility they offer. WordPress retainers are an ongoing development process which means that the client can request additional features as part of the monthly retainer.

If a client requests development of additional features outside we will inform the client what time they will take and discuss retainer plan adjustments.

What happens with hours which have not been used during the monthly retainer?

Upon agreement, retainer hours which have not been used during the current retainer month can be transferred to the next. No more than 25 hours can be transferred from one month to the next one.

How does it work?

WordPress retainers allow us to establish suitable workflows based on our client’s needs.

The working process starts with a short discovery session to establish the short-term goals of your project. It continues with planning the sprints – our flexible agile model allows ongoing development, delivery and flexible iterations. WordPress retainers enable us to move fast, and deliver quickly through weekly sprints. Don’t get bogged down with complex roadmaps – move fast, experiment, iterate toward success.

FAQ

Can’t find the information you are looking for? Here are some of our most frequently asked questions to help you out.

  • WordPress Ratiners

  • Working Process

  • The Company

What is a WordPress retainer model?

Building a reliable and scalable web platform is not a one-off project. A retainer model is a form of long-term WordPress partnership which allows you to allocate monthly activities related to WordPress consultancy and troubleshooting, web development, scalability, performance optimization, security, marketing and business consulting, and more.

Delegate your entire technical stack and get access to a diverse team of niche DevOps, UX, AdOps, Marketing, Creative and Project Management experts on a monthly basis depending on what you need.

When do I need a WordPress retainer plan?

We profile in establishing long-term WordPress partnerships and scaling businesses ”the agile way” with ROI in mind. Our team of WordPress Core contributors, plugin and theme developers will take care of every technical aspect of your WordPress platform, establish roadmaps and manage everything in-house.

What is included in WordPress retainers?

With a WordPress retainer plan you hire an entire team dedicated to your business success. The WordPress Retainer combines back-end and front-end development with creative and marketing strategy. It allows you to delegate your technical needs completely and focus on business growth.

Is the WordPress retainer model suitable for my business?

Our WordPress retainers are designed for businesses that want to offload their technical stack to a proven team of WordPress contributors. Our team of WordPress engineers will ensure that your platform follows the best code standards, and we will keep introducing new features and optimizing the platform for speed, security, and usability.

Dedicated to long-term results, our WordPress development agency provides technical partnerships for large and multisite platforms, viral publishers, SaaS, SMEs, and fast-growing startups.

What is the difference between WordPress retainers and maintenance plans?

While maintenance packages have some limitations in terms of what could be done for up to 20h/per month, WordPress retainers represent a combination of development and maintenance services. The retainer plans allow us to plan ongoing improvements and be more flexible in terms of monthly priorities depending on our clients’ business needs.

How much do you charge for development services?

We have a transparent pricing policy and our services are priced between $140 and $220 per hour, depending on complexity, volume and urgency of the project. Our standard projects cost is between $10,000 and $50,000, and our large SaaS, Multisite or heavy membership platforms are usually in the $50,000 – $300,000 range, with retainer WordPress development plans signed for ongoing development, maintenance and feature updates.

DevriX Ltd. offers project and business development based on hourly rates. Our team’s rate is to be determined depending on the volume of work, complexity, and urgency, and is different for retainer plans, maintenance plans and one-off work. Consulting on a specific subject or providing a specific technical advice would be charged additionally, based on our consulting rates.

Where can I find more information about the available retainer packages?

Our standard WordPress retainer packages start from 50 hours/month and vary depending on the specific needs of your business. The most suitable plan for your business is based on the estimated amount of time required to cover all project requirements.

We will provide a custom quote based on your business specifics – scope of work, timeline and project needs. Drop us a line, we will be happy to chat.

What are the main benefits of choosing a WordPress retainer plan?

  • Agile WordPress model – Prioritize business goals month by month by following a flexible workflow model.
  • Allocate monthly activities related to WordPress consultancy and troubleshooting, web development, scalability, performance optimization, security, marketing and business consulting, and more.
  • We follow the right engineering processes while contributing with marketing insights, project management, and more. What differentiates us from other WordPress agencies out there? The WordPress retainer plans let you hire an entire team dedicated to your business growth.

What will happen with my project after it’s completed?

We don’t believe in 100% completed web projects. We offer technical WordPress retainers or WordPress maintenance plans to each and every one of our customers. Web solutions require attention, updates, and ongoing changes, as well as feature development in order to stay up to date and deliver value to their users.

We are generally not interested in building one-off solutions. Our WordPress engineers will work closely with you in order to identify areas that could be improved, features that would increase your brand awareness and extend the functionality of your technical platform. Delivering value takes time, and we will identify the needs of your customers by monitoring your analytics and suggesting improvements that would increase your conversion rates or improve your workflow accordingly.

What happens in case of additional feature requests?

One of the most valuable benefits of the retainer plans is the flexibility they offer. WordPress retainers are an ongoing development process which means that the client can request additional features as part of the monthly retainer.

If a client requests the development of additional features outside we will inform the client what time they will take and discuss retainer plan adjustments.

What happens with hours which have not been used during the monthly retainer?

Upon agreement, retainer hours which have not been used during the current retainer month can be transferred to the next. No more than 25 hours can be transferred from one month to the next one.

What happens if we discover I'm going to need 65 hours of work in a particular month but I already paid for a 50 hours monthly retainer?

It’s not necessary to wait until the next monthly retainer. You can buy extra retainers hours to get the work done quicker.

How does it work?

WordPress retainers allow us to establish suitable workflows based on our client’s needs.

The working process starts with a short discovery session to establish the short-term goals of your project. It continues with planning of the sprints – our flexible agile model allows ongoing development, delivery and flexible iterations. WordPress retainers enable us to move fast, and deliver quickly through weekly sprints. Don’t get bogged down with complex roadmaps – move fast, experiment, iterate toward success.

How do you bill project management activities?

The project management of a project is set to 10% of the retainer plan. Usually a project requires much more time for planning, roadmapping and project management activities, however, we invest this time internally and allocate only 10% of the monthly retainer for PM work.

Why do I need development services when I can use … (insert a premium theme or a plugin)?

Generic solutions don’t solve problems. If you want to stand out and perceive impeccable quality, then you are looking for a custom solution.

Generic premium templates or plugins usually target the low-end audience of blogger hobbyists and people making their first steps in business. They don’t focus on performance and often lack security prevention mechanisms. They include tons of boilerplate code that adds unnecessary overhead and potentially causes regressions as the development goes.

WordPress-optimized hosting that decreases your load time and assists for great user experience. Custom-tailored design focused entirely on your business needs, converting more visitors to customers. Business features that automate your processes, which saves you and your team time that could be spent on business development and growing your company, reaching out to the right clients and delivering outstanding results.

What is the working process you follow?

WordPress retainers allow us to establish suitable workflows based on our client’s needs.

The working process starts with a short discovery session to establish the short-term goals of your project. It continues with a planning of the sprints – our flexible agile model allows ongoing development, delivery and flexible iterations. WordPress retainers enable us to move fast, and deliver quickly through weekly sprints. Don’t get bogged down with complex roadmaps – move fast, experiment, iterate toward success.

What is the primary form of communication we will follow upon starting the project?

Project Management Asana or emails is the primary form of communications we use. For time-sensitive communications, a Slack channel will be set and used. All correspondence should ideally happen through Asana, where communications will be archived for future reference and all updates will be properly tracked. Slack will be used for real-time sync for complex issues or when there is an outage or major event. An opportunity for weekly calls could be additionally discussed and introduced on request.

Do we need a dedicated project manager in-house?

The retainer model allows us to save from management overhead – we will establish roadmaps and manage everything in-house. DevriX employs professional project managers and team leaders responsible for project planning and management of the ongoing activities related to your business goals.

What happens if we discover I'm going to need 65 hours of work in a particular month but I already paid for a 50 hours monthly retainer?

It’s not necessary to wait until the next monthly retainer. You can buy extra retainers hours to get the work done quicker.

What is the expected response time in case of emergencies?

The response time can vary according to our workload, the importance/urgency of the issue, the time slot, the resources available at the given moment, compared to the remaining allocated for the period, the priorities and tasks agreed in collaboration with you.

It should be noted that very often the response time is used to utilize not only for an answer/reaction/starting work on an issue (a.k.a. response), but also for resolving such that is reported (a.k.a. resolution). Since there is a significant difference between response and resolution, we’re only able to provide our standard response time here as the resolution of each issue/emergency would and should be treated individually on a case by case scenario.

Nevertheless, we usually aim to fit into the following frames based on the activities/work required:

  • for 50h retainers – answer up to 3 days standard period
  • for 100h+ retainers – answer up to 2 days standard period

Why should I work with DevriX?

We are a Technical WordPress Development Agency specializing in large WordPress platforms, Software as a Service projects, Multisites, migrating proprietary platforms and building reliable and scalable WordPress-driven solutions. Unlike the majority of the freelancers and companies out there, we have engineering experience (both BSc degrees and programming background with other software development languages, frameworks, and platforms).

Where can I find examples of your work?

DevriX provides technical partnerships for large and multisite platforms, viral publishers, SaaS, SMEs, and fast-growing startups. Check out some of our featured case studies and find out how we solve business problems through WordPress.

Your Long-Term WordPress Partner

Having built hundreds of scalable solutions for small to enterprise clients, our WordPress development company is fluent in WordPress.